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by Rudolfs Dainis Smits “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” – Albert Einstein Putting what Einstein said in perspective, one of the few things we can be certain of in life is change – and change represents uncertainty. Change can be frightening, but it has become the new status quo. The Merriam-Webster Dictionary defines change in several ways: to make different in some particular way; to make radically different; to give a different position, course, or direction to something or someone. Change varies in magnitude, and affects outcomes in different ways. Being able to change and adapt frequently has become necessary both to live and succeed. Successful change requires vision, information, and preparation.

by Austin Pryor A major hospital in Texas had built a $165 million state-of-the-art medical tower, but the staff was astounded to discover that despite the huge capital investment, patient satisfaction was a dismal one percent. The hospital’s CEO told the Washington Post a study was undertaken to determine the cause for the high level of dissatisfaction. The missing ingredient, the top executive said, was empathy.

By Robert J. Tamasy Compartments can be useful. We have “glove compartments” in our vehicles, even though hardly anyone uses them for gloves – instead, we keep flashlights, maps, repair receipts and other things there. Toolboxes and craft cases have compartments to keep things separated for easy access. But should one’s spirituality – faith – also be kept in a compartment, taken out only for special occasions?

By Rick Boxx In my book, Unconventional Business, I identify five steps towards developing a healthy, ethical culture within a company or organization.