The Immeasurable Value of Empathy

by Austin Pryor

A major hospital in Texas had built a $165 million state-of-the-art medical tower, but the staff was astounded to discover that despite the huge capital investment, patient satisfaction was a dismal one percent. The hospital’s CEO told the Washington Post a study was undertaken to determine the cause for the high level of dissatisfaction. The missing ingredient, the top executive said, was empathy.

Tags:  Purpose, Investing, Investor

Fulfilling Your Purpose As An Investor

By Austin Pryor

Are you a “good” or “bad” investor? This cannot be answered without understanding an investor’s purpose. If you know the purpose of an investor is to manage money in such a way as to make it grow, but your investment accounts fail to see growth year after year, then it becomes apparent that no matter how good a person you may be, you are a “bad” investor.

Confining Faith to Compartments

By Robert J. Tamasy

Compartments can be useful. We have “glove compartments” in our vehicles, even though hardly anyone uses them for gloves – instead, we keep flashlights, maps, repair receipts and other things there. Toolboxes and craft cases have compartments to keep things separated for easy access. But should one’s spirituality – faith – also be kept in a compartment, taken out only for special occasions?

Tags:  Faith

Decision-Making From the Head-And the Heart

By Jim Langley

Those of us who work in the business world know life is filled with decision after decision. How we make decisions varies, but I have noticed most business decisions are made without much thought. Unfortunately, hastily made decisions may have a detrimental impact on businesses and the lives of those affected.

Tags:  Decision-Making

Marks of a Great Leader

By Robert J. Tamasy

I seem to be an information packrat. I collect articles, columns and various notes, and hang onto them for years for future reference, not knowing when or how I might use them. Recently I came across a column from 2005 that appeared in the respected business journal, Forbes. Entitled “Five Marks of a Great Leader,” it was written by Paul Johnson, a British historian and author. He asked, “What makes a real leader? How can we recognize one?” Johnson offered the view that among the qualities great leaders possess, they must include:

Tags:  Leadership

What is The Value of Customer Service?

By Robert J. Tamasy

Recently I was among nearly 500 people affected when a local medical facility decided to close a specialized care center that had served our area for 15 years. The patients, many of whom had been going to the center for years (10, in my case), were understandably disappointed and upset. “Irate” was a better description for some of them.

Tags:  Customer service

The Power of Admitting, ‘I Don’t Know’

By Jim Mathis

I was at a business seminar where the instructor advised attendees to never say, “I don’t know.” She said a better response is, “That is a good question,” or “Let me find out for you.” That sounds reasonable until we realize it denies the obvious – that we really don’t know everything, and sometimes it is not possible to find suitable answers to all our questions.

Five Steps to Success, Modeled by Nehemiah

by Rick Boxx

Some people view the Bible strictly as a religious book, failing to see its relevance for every day. However, it can serve as a very practical, common sense guide for any aspect of life – including the business and professional world. No better example could be cited than the Old Testament book of Nehemiah. A trusted adviser to Persian king Artaxerxes in the 5th century B.C., he dreamed of rebuilding Jerusalem, reduced to mostly rubble for more than 140 years. The account of Nehemiah shows five key steps he took that paved the way for restoring the city:

‘You Are Now Entering the Mission Field’

By Robert J. Tamasy

When you hear the term “mission field,” what comes to mind? Typically we think of a distant land, with people living in an alien culture, speaking an unfamiliar, even strange language. Have you ever thought about the mission field that exists right outside your office or cubicle, or the people you will encounter during your next sales call?

Tags:  Mission Field, Marketplace Ambassadors, Missionaries