Blog

Articles published in September 2017

Marks of a Great Leader

By Robert J. Tamasy I seem to be an information packrat. I collect articles, columns and various notes, and hang onto them for years for future reference, not knowing when or how I might use them. Recently I came across a column from 2005 that appeared in the respected business journal, Forbes. Entitled “Five Marks of a Great Leader,” it was written by Paul Johnson, a British historian and author. He asked, “What makes a real leader? How can we recognize one?” Johnson offered the view that among the qualities great leaders possess, they must include:
Category:  Monday Manna
Tags:  Leadership

What is The Value of Customer Service?

By Robert J. Tamasy Recently I was among nearly 500 people affected when a local medical facility decided to close a specialized care center that had served our area for 15 years. The patients, many of whom had been going to the center for years (10, in my case), were understandably disappointed and upset. “Irate” was a better description for some of them.
Category:  Monday Manna
Tags:  Customer service

The Power of Admitting, ‘I Don’t Know’

By Jim Mathis I was at a business seminar where the instructor advised attendees to never say, “I don’t know.” She said a better response is, “That is a good question,” or “Let me find out for you.” That sounds reasonable until we realize it denies the obvious – that we really don’t know everything, and sometimes it is not possible to find suitable answers to all our questions.
Category:  Monday Manna

Tags